Insight
Communication plays a pivotal role in sustaining behavioural change by providing continuous motivation, reminders, and resources. Whether through social media, workshops, or personalised interactions, communication helps individuals stay committed to their health goals. The Strawberry hub will provide insights into running a lean healthcare practice.
Medical specialists often believe that patient satisfaction is all about successful treatment.
No, it is not.
Patient satisfaction includes everything from a comfortable chair in the doctor’s office to an amiable front-desk assistant. Imagine, what if your important blood test results were lost? Or what if your personal information was leaked to the public? Would you be satisfied? No.
Clinicians and practitioners are not always great communicators.
- a failure to engage with your patient or consumer
- a failure to educate & explain your concerns in a manner that the patient understands
- a failure to work in partnership or collaboratively with patient/ family or carers.
- a failure to provide a patient with appropriate and timely information for their health journey
- a failure to keep colleagues informed/ share appropriate level of information
- a failure to listen to your patient
Effective communication helps establish trust and create meaningful relationships between patients and providers, leading to better care outcomes.
- Establishing clear expectations: Setting expectations helps both parties understand their roles and responsibilities and how communication should be conducted
- Being responsive: Keeping your patients informed promptly can go a long way in creating a positive experience
- Utilising technology: Healthcare providers must embrace new technologies and digital tools to keep up with the constantly changing landscape of healthcare and patient engagement
- Empowering patients: Patients should be encouraged to ask questions, discuss their concerns, and actively participate in their care plan decisions
“Each journey begins with one foot-step”. Hellen Keller